Refund policy

Return & Refund Policy

At Koda Moss, we’re committed to providing quality products and great service. While we don’t offer refunds for change of mind, we will always do our best to support customers with genuine concerns or issues.

We will offer a refund or replacement if:

• The item is damaged, defective, or faulty upon arrival
• The item does not perform as described or expected
• The item does not match the description provided at the time of purchase
• You notify us with clear photos of the issue immediately after opening the package

We do not offer refunds if:

• You change your mind after purchase
• You cannot provide valid proof of purchase
• The item has been used or altered
• You were made aware of any defects at the time of purchase

Next Steps

If you believe your item meets the criteria for a refund or replacement, please contact us within 7 days of receiving your order, along with:

• Your order number or proof of purchase
• Clear photos showing the issue

We reserve the right to repair, replace, or refund the item depending on the nature of the issue.