We will always do our best to accommodate and work with each individuals needs and requirements on any return/refund claim. Kodamoss reserves the right to replace, repair or exchange goods where appropriate.

However, we will issue refund if the goods

• Are defective/faulty/damaged upon arrival
• Do not function how the customer was led to believe they would
• Do not match the description the customer received at the time of purchase

A refund will not be issued if:

• Proof of purchase is not provided 
• Goods have been used
• Customers know of any defects at time of purchase (eg; Display models etc)
• Original packaging and accompanying accessories/tools are damaged or misplaced